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If you’re shopping with us online, then you’ll be pleased to hear that you are covered by the Distance Selling Regulations. These have been established to make sure you have an opportunity to cancel your order if the goods aren’t what you expected.
You have the right to cancel your order at any time, up to 14 working days after the day you receive it.
Damaged items on arrival
The Buyer shall inspect the goods forthwith upon delivery and shall within five days of delivery notify the Seller in writing of any matter or reason whereof the Buyer alleges that the goods are not in accordance with the contract. The return of any goods will not be accepted unless the Seller or its authorised representative shall first have had the opportunity of considering the Buyer's reasons for returning the goods and to accept the return thereof. If the Buyer shall fail to give notice as aforesaid the goods shall be deemed to be in all respects in accordance with the contract and the Buyer shall be deemed to have accepted the goods. An Authorisation Reference Number will be given to enable the Buyer to return the goods. NO goods will be accepted without a Reference Number.
Damaged goods claims will be processed within 5 working days of notification, as will shortfalls in the order.
Ordered wrong product / ordered by mistake
In the event that the Buyer mistakenly ordered the wrong product, the Seller will refund the cost of the goods (less the initial delivery charge) when they are received back by the Seller in a re-saleable condition. The cost of return shall be paid by the Buyer and will not be refunded.
All goods that are being returned must be re-packed to the same standard of protection as when the Buyer received them. Returned goods that are damaged in transit due to poor packaging will NOT be refunded, and will be returned to the Buyer.
All returns must be sent back to the Seller by registered post or by other means that require a signature of receipt of the goods at the Sellers warehouse or reception.
Faulty items including batteries, vape kits, tanks, coils and mods are subject to a manufacturers 30 day warranty. The guarantee covers any manufacturer defects and covers any repairs, or replacements, if deemed to be faulty or beyond repair. If the product has been damaged in any way by the customer we reserve the right to refuse a refund or return. E-Liquids will only be accepted for return if they are in a re-saleable condition, unopened and the tamper proof protection remains intact.
Returns due to incompatibility
Goods that appear not to work with particular hardware are often labelled as being faulty. However, this is not usually the case. If the items show to be faulty after the Seller has tested the products, the Buyer shall then be refunded for the return postal charge + the goods cost at time of purchase. However, if the items returned are only incompatible, the Seller cannot refund the cost of postage. As the items are not faulty, the Seller cannot accept responsibility for this. It is therefore the responsibility of the Buyer to check any compatibility information available prior to purchase.
This does not affect the Buyers statutory rights.